General Contract Conditions

www.stuashop.com (hereinafter, the Web) is a website owned by STUA S.A. (hereinafter, STUA) with CIF / NIF number: A-20102141 and registered office at Polígono 26 Bidebitarte, E 20115 Astigarraga.
The access, reproduction and use of the services of the Web requires the prior acceptance of the Conditions of Use in force at all times; STUA reserves the right to modify said Conditions when deemed appropriate, by publishing the new text on the Web.

The products shown on www.stuashop.com are only available through this website for sale in the European Union. For other STUA products or related purchases from outside the European Union, see stua.com

It is the responsibility of the user to know the Conditions of Use before accessing the products and services of the Web; If you do not agree with them, please refrain from using it.

PROPERTY

The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property corresponds to STUA, except with regard to those materials obtained under license from third parties.
STUA and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all the copies that are made (whatever the support to which they are incorporated), granting on them only the rights of use described below. Any right that is not expressly assigned is understood to be reserved.
In addition to the above, STUA is responsible for the selection, design of the structure and arrangement of the contents of the Web, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database
STUA is also the sole owner of the design and graphic image of the Web, reserving the pertinent legal actions that could correspond against people who make imitations or unfair uses of it.

LINKS TO THE WEB

The establishment of links and hyperlinks with the Web from other pages or websites is authorized, provided that they are not made in a way that damages the public image and brand of STUA, the Web or any of the people and products referred to in it.
In the establishment of links with the Web, the use of techniques that imply confusion about the identity and ownership of the contents, such as framing or others, is expressly prohibited.
The establishment of links from pages or websites whose contents promote or advocate, directly or indirectly, of any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.
In the creation of the links, the use of elements extracted from the Web is expressly prohibited, without the prior and express consent of STUA.
In no case may it be understood that links to the Web from third-party pages or websites imply relations of STUA with the owners of the system, nor does it imply endorsement, sponsorship or any recommendation of STUA about them, so STUA does not will be absolutely responsible for its content and legality.

CONTENTS AND USER BEHAVIOR

As a client or user of the Web, you agree to make appropriate use of the contents and services offered through it and not to use them to:

1. Engaging in illicit, illegal or contrary to good faith and public order activities.
2. Disseminate content or propaganda of a racist, xenophobic, pornographic nature, that advocates terrorism or that violates human rights.
3. Causing damage to the physical and logical systems of STUA, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
4. Disseminate content that threatens the image and reputation of STUA or third parties.
5. Attack the rights of Intellectual, Industrial, image, honor or other property that correspond to STUA or third parties.

STUA will have full freedom of decision on whether the contributions and messages are finally published on the Web or not, being empowered to withdraw them when deemed appropriate.
The infringement of any of the rules contained in these Conditions of use and, very especially, of the provisions of this clause, will empower THE OWNER to immediately unsubscribe as a user or subscriber of the Web.

PAYMENT METHODS

The authorized forms of payment are by transfer or credit card.

DELIVERY TIMES

The approximate delivery time is 2 weeks.

Este plazo se puede alargar según la dirección de envío en función de los tiempos de transporte.

Los productos con acabados especiales tienen tiempos adicionales de producción.

WITHDRAWALL

The customer has two weeks from the receipt of the order to voluntarily withdraw from his purchase, without any penalty and without indicating the reasons.

In the event that the consumer and user want to desist from the purchase of the product or contracting the service, they may do so by sending a notification to the email export@stua.com communicating their decision to the seller or service provider. For this, it is recommended to use the Withdrawal Form provided in the following section of these conditions.

The purchase must be returned with all its products. In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.

The customer must bear the costs of return shipping. Postage due will not be accepted in any case.

The customer will be responsible for ensuring that both the product and its packaging arrive in perfect condition, being necessary to package the items properly, in order to avoid possible deterioration during transport.

Once the return package is received, we will verify its status and the moment we verify that both the returned items, as well as any accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify you of the approval or rejection of your refund.

The reimbursement of all payments received for the purchase, including delivery costs, will be made within 14 calendar days following the withdrawal.

The refund will be processed through the same means of payment used by the customer for the initial transaction.

We reserve the right to withhold the reimbursement until the products have been received or until the customer has submitted proof of their return, depending on which condition is met first.
We will not issue a refund if the product has been used.

In the event that the customer receives a wrong or damaged product, or in the event of loss or damage to products by the transport company, the customer may request its return and / or replacement, within 14 calendar days. upon delivery. In this case, we undertake to bear the return shipping costs, we will take care of collecting the defective product and / or restoring the missing product for another identical product at no additional cost to the customer.

WITHDRAWALL FORM

(You only have to fill in and send this form if you wish to withdraw from the contract or contracted service).

• For the attention of STUA – Orders Department – Online purchases:
• I hereby inform you that I am withdrawing from my contract for the sale of the following good (*).
• Ordered on / requested on the day (*).
• Name and address of the consumer and user.
• Date and signature of the consumer and user.

EXCHANGE AND RETURN POLICY

To request a product change, the customer must carefully contact the STUA Orders Department within 14 calendar days after receiving the order.

For health and hygiene reasons, products that have been used after delivery will not be accepted, so they must be in perfect condition and in the same conditions in which they were received.

In the case of returns, the shipping and collection costs will be borne by the customer. Postage due will not be accepted in any case.

In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference of the amount in cash will not be returned, but will be made in the form of a gift voucher to use in your next purchase

To manage any type of return or exchange of products purchased at www.tiendastua.com, the customer must contact our Orders Department at the email export@stua.com, or by phone 943 330 188, whose opening hours Customer service is from 8:30 a.m. to 1:00 p.m. and from 3:00 p.m. to 6:00 p.m. on weekdays. The customer must indicate the order number and we will tell him exactly all the steps to follow. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.

DATA PROTECTION

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy. By using this website, you consent to the processing of such information and data and it is declared that all the information or data you provide us are true and correspond to reality.

MODIFICACIONES

EL PROPIETARIO se reserva el derecho de efectuar, sin previo aviso, las modificaciones que considere oportunas en la Web, pudiendo cambiar, suprimir o añadir tanto los contenidos y servicios que se presten a través de la misma, como la forma en la que éstos aparezcan presentados o localizados.

Aunque EL PROPIETARIO pondrá sus mayores esfuerzos en mantener actualizada y libre de errores la información contenida en la Web, no ofrece garantía alguna respecto de su exactitud y puesta al día. Tampoco está garantizada la obtención de ningún resultado o fin concreto, por lo que el acceso y utilización de la Web, es de exclusiva responsabilidad de los usuarios y clientes.

MODIFICATIONS

THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, being able to change, delete or add both the content and services provided through it, as well as the way in which they appear presented or located.

Although THE OWNER will make every effort to keep the information contained on the Web updated and error-free, it does not offer any guarantee regarding its accuracy and updating. Nor is the obtaining of any specific result or purpose guaranteed, so access to and use of the Web is the sole responsibility of users and clients.

LEGAL ACTIONS

THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the Web or its contents, the infringements of the rights that correspond to it or its licensors, especially those of Intellectual and Industrial Property, exercising all actions , civil and criminal, that may correspond to it in Law.